Terms and Conditions - Backline Instrument Services

The following terms and conditions are included in the agreement contract which will be completed during the consultation or evaluation session and are provided here for reference

Please read the following important terms and conditions before you agree to go ahead with our repair services. Please check that they contain everything you want and nothing that you are not willing to agree to.

This contract sets out:

your legal rights and responsibilities; and
our legal rights and responsibilities.

This contract applies where we enter into a contract with you from our premises.

In this contract:

‘we’, ‘us’ or ‘our’ means us as the supplier and our details are in the Contract Details and
‘you’ or ‘your’ means the person buying services from us as stated in the Contract Details.

If you have any questions about this contract or any orders you have placed, please speak with us, our contact details are on the Contact page. We are generally available between 9am – 5pm Monday to Friday.

Introduction
1. If you buy services from us you agree to be legally bound by this contract.
2. These terms and conditions apply only if you are buying services from us as a consumer (ie for purposes outside of your business, craft or profession).
3. When buying any services from us you also agree to be legally bound by extra terms which may add to, or replace some of, this contract. This may happen for example if there is a change of law.
Information we give you
1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. The key information is contained in the Contract Details box
Your privacy and personal information
1. Our Privacy Policy can be found on our website.
2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Ordering services from us
1. Below, we set out how a legally binding contract between you and us is made.
2. Any quotation given by us before you make an order for services is not a binding offer by us to supply such services.
3. When you decide to place an order for services with us, this is when you offer to buy such services from us.
4. When you place your order with us, we will acknowledge it at our premises. This acknowledgement does not, however, mean that your order has been accepted by us. If there are any problems, we will let you know.
5. If you are under the age of 18 you may not instruct us to deal with your equipment. However, we would be happy to deal with your parent or guardian.
Carrying out of the services
1. We will carry out the services within the estimated period stated on the Contract Details which you and we agree (either in store or in writing). Please note that this is an estimate only and is not a guaranteed date of repair. If you and we have agreed no time or period, we will carry out the services within a reasonable time.
2. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:
  1. you request a change to the services (and this means we have to do extra work or wait for extra materials);
  2. we have to wait for your other providers to complete their work before we are able to carry out the services. For example if we need another supplier to assist with the repair services.
  3. Repair materials are not delivered at the time agreed with the supplier of the materials (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge);
  4. poor weather conditions, or adverse weather conditions which may make it unsafe to access our premises or delay spare parts or materials from being delivered to us.
3. When we carry out the services, we might not have all of the materials we need. This might be for a number of reasons, such as:
  1. we have not provided an estimate to you and cannot work out what materials are necessary until we start carrying out the services;
  2. where we have provided an estimate, it might not have been possible to work out what materials we needed at the time we provided the estimate to you and this might only be revealed when we start carrying out the services; or
  3. whether or not we have provided an estimate, the condition of an item or the area where the services are being carried out might become apparent only when we start carrying out the services and it might not have been possible to establish it until that point.
4. If we need to purchase extra materials, we will buy them from a local supplier, where possible. If we cannot do this we will order them from elsewhere carry out the services once the materials have been delivered.
Charges and payment
1. We will let you know the basis of calculating the charges for the services and any related materials or spare parts (and any extra charges such as delivery charges) to the fullest extent we can when you place an order with us.
2. We charge for our services on an estimates basis and our estimate for your repair is in the Contract Details above. This will be based on our best guess, from our experience, on how much our services will cost. If we can and you ask us for it, we will let you have a number of estimates (eg best case scenario, worst case scenario and likely scenario). We may charge you a lower or higher amount than stated in the estimate. Where we charge you a higher amount, this might occur for a number of reasons, in particular, if what you need us to do changes, or the amount of services you need us to carry out increases or is different from what we and you agreed before we started carrying out the services; or when we carry out the services, it becomes clear the extent of services we will need to carry out is different from what we agreed before we started carrying out the services and we could not have reasonably foreseen this.Your bill will show the dates when the services were carried out and other key information such as spare parts and other materials needed for the completion of the services. Please contact us using the contact details at the top of this contract if you want any further information on your bill or have a query on it.
3. We accept cash and certain credit cards and debit cards which we will explain to you at our premises. We do not accept cheques.
4. You will be invoiced and your credit card or debit card will only be charged when you come to collect the equipment.
5. All payments by credit card or debit card need to be authorised by the relevant card issuer.
6. If your payment is not received by us in accordance with clause 6.4, we may charge interest on any balance outstanding at the rate of 5% percentage points per year above the Bank of England’s base rate. We will email you to let you know if we intend to do this.
7. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude the price of spare parts or materials which will be charged for in addition.
Nature of the services
1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:
  1. where the price has not been agreed upfront, the cost of the services must be reasonable; and
  2. where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.
Changes to Services
1. We can always change a service to reflect changes in relevant laws and regulatory requirements.
2. If there are any other changes we need to make then we will discuss these with you.
Faulty services
1. If for whatever reason you feel that there is something wrong with our services then please contact us in the first instance. Our details are in the Contract Details table above.
2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
End of the contract
1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
imitation on our liability
1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
  1. losses that were not foreseeable to you and us when the contract was formed;
  2. losses that were not caused by any breach on our part;
  3. business losses; or
  4. losses to non-consumers.
Other important terms
1. No one other than a party to this contract has any right to enforce any term of this contract.
2. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
3. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
4. We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.
5. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
6. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.